How to return
Return to store: You can return your items for Free to our store from which the goods originated. Refunds will be processed therein.
Return via courier: Please contact us on 011 791 1830 or email@example.com and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.
Excluded Products: For hygiene reasons we cannot accept returns of cosmetics, perishable goods and/or catering items that have been used. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.
Furniture items: If for some reason you are not happy with your furniture item, call our contact centre on 011 791 1830. You will need to complete the returns form that will be sent upon request. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.
Returns or exchanges on faulty or defective goods will be accepted up to 14 working days after purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.
Please note that specific terms apply to the return of certain items.